Frequently Asked Questions

Get the Answers You Need: Frequently Asked Questions about Hydra IT Solutions.

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Our Frequently Asked Questions page is designed to provide you with quick and easy access to the information you need about Hydra IT Solutions. We understand that you may have questions about our services, our team, or how we can help your business succeed.



We provide our clients with a comprehensive contract that outlines all the necessary details and terms of our services.


We understand that convenient and flexible payment options are essential for our clients.


If a client wishes to cancel their services within 10 days of initiating the contract, we offer a full refund without any penalties.

About Hydra IT Solutions

Hydra IT Solutions offers a wide range of IT services, including Technical Support, Data Analysis, System Administration, Database Administration, Cloud Computing, Website Design, Mobile Applications Development and Digitization.

Yes, Hydra IT Solutions is based in Irbid, Jordan. However, we offer our services to clients worldwide.

You can get in touch with Hydra IT Solutions by filling out the contact form on our website, sending an email to our support team, or calling our office during business hours.

Yes, Hydra IT Solutions offers customized IT solutions tailored to the unique needs of each client. We work closely with our clients to understand their requirements and provide customized solutions that meet their specific needs.


Yes, Hydra IT Solutions offers remote IT support services, allowing our team to diagnose and resolve technical issues from anywhere in the world.


Yes, Hydra IT Solutions provides training to its clients on various IT topics, such as troubleshooting best practices, software usage, and more.


Hydra IT Solutions works with businesses of all sizes, from startups to large enterprises, across various industries. As well as NGOs, Donors, and Local Entities.


Yes, Hydra IT Solutions can help you migrate your IT infrastructure and data to the cloud, ensuring a seamless transition and minimizing any potential disruptions.


Hydra IT Solutions offers a range of IT consulting services, including IT strategy development, IT project management, and IT infrastructure design and optimization.


Hydra IT Solutions offers data analytics and business intelligence services, helping businesses gain insights into their data and make informed decisions based on those insights.


Yes, Hydra IT Solutions offers website and e-commerce development services, helping businesses build and maintain a professional and effective online presence.

Hydra IT Solutions follows industry-standard quality control practices, including code reviews, testing, and documentation, to ensure that our software development projects meet the highest quality standards.

Yes, Hydra IT Solutions can assist you with IT procurement and vendor management, helping you identify and procure the best hardware and software solutions for your business needs and managing vendor relationships to ensure optimal performance.


Yes, Hydra IT Solutions offers disaster recovery and business continuity services, helping businesses develop and implement effective plans to minimize downtime and recover quickly from unexpected disasters or disruptions.

Hydra IT Solutions invests in ongoing training and professional development for its team members, and we actively monitor and research the latest IT trends and technologies to ensure that we can offer our clients the best possible solutions.

About Project & Progress

Hydra IT Solutions provides regular project updates and progress reports to its clients through the CRM portal.

Hydra IT Solutions takes data security very seriously and follows industry-standard best practices to ensure the confidentiality, integrity, and availability of its clients’ data. We use the latest security tools and technologies and conduct regular security audits to identify and mitigate any potential risks.

The CRM portal provided by Hydra IT Solutions offers real-time project tracking. You can log in to the portal using your credentials and access project-specific dashboards, timelines, task lists, and updates.

Yes, the CRM portal allows seamless communication with your dedicated project manager. You can send messages, inquiries, and updates directly through the portal, ensuring effective collaboration and timely responses [2].


Absolutely! The CRM portal is equipped to send automatic notifications and updates regarding significant project milestones, changes in timelines, or important announcements. You will stay informed about the progress of your project.

Yes, the CRM portal provides a centralized repository for project-related documents and files. You can conveniently access, view, and download relevant materials, such as project plans, reports, design mock-ups, and more.


The CRM portal offers interactive features that allow you to provide feedback, suggest changes, and request modifications to your project. You can submit your requests directly through the portal, ensuring smooth communication and collaboration.

About Payment & Cancellation

Hydra IT Solutions supports a range of popular payment gateways to provide flexibility to their clients. Some of the supported gateways include PayPal, Apple Pay, Google Pay, Credit Card, and others. Clients can choose their preferred payment gateway during the checkout process.


Yes, Hydra IT Solutions offers a full refund policy for cancellations made within 10 days from the start of the contract. If you decide to cancel within this timeframe, you are eligible for a full refund of the payment made.


To initiate a cancellation request, you can log in to your account on the Hydra IT Solutions website. From your account dashboard, navigate to the cancellation section and follow the provided instructions to initiate the cancellation process. Alternatively, you can contact Hydra IT Solutions' support team for assistance.

Yes, upon successful cancellation, Hydra IT Solutions will provide a confirmation of your cancellation request. You will also receive updates regarding the refund status, including the expected processing time for the refund to be issued.


Cancellations made after the 10-day period may be subject to the terms and conditions outlined in the contract. Depending on the specific circumstances, there might be applicable penalties or charges. It's recommended to review the contract or contact Hydra IT Solutions directly for detailed information regarding cancellations outside the initial 10-day period.

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